Last Updated: 19 September 2026
Thank you for shopping with Geekzo.
This Shipping & Returns Policy explains how physical products purchased through geekzo.shop are shipped, delivered, returned and replaced.
Geekzo is owned and operated by:
Dr. Akhilesh Kumar
Business Address: Bhilai, Durg, Chhattisgarh, India
Email: support@geekzo.shop
This policy should be read together with our Terms & Conditions, User Agreement, Privacy Policy, and Refund & Cancellation Policy.
1. Where We Ship
Geekzo may offer delivery to locations within India.
The availability of delivery depends on:
- Product
- Supplier
- Courier service
- Destination PIN code
- Product size and weight
- Shipping restrictions
If a particular product cannot be delivered to your address, this may be indicated during checkout.
For international delivery, availability and applicable terms will be specified separately where offered.
2. Shipping Methods
Geekzo may use:
- Standard courier services
- Express delivery where available
- Supplier fulfilment
- Dropshipping fulfilment
- Other logistics partners
The shipping method available for an order may depend on the product, destination and supplier.
3. Estimated Delivery Times
Estimated delivery times may vary depending on the product and destination.
Typical delivery estimates may be displayed on the relevant product page or during checkout.
Delivery estimates are not guaranteed unless expressly stated otherwise.
Delays can occur because of:
- Courier delays
- Weather
- Public holidays
- Incorrect address information
- Remote-area delivery
- Supplier delays
- Transportation disruptions
- Regulatory restrictions
- Other circumstances outside our reasonable control
4. Processing Time
Orders may require processing before they are dispatched.
Processing time may vary depending on:
- Product availability
- Supplier
- Order volume
- Product customization
- Warehouse location
- Dropshipping arrangements
The estimated processing or dispatch timeframe may be displayed on the relevant product page where applicable.
5. Dropshipping Orders
Some Geekzo products may be fulfilled directly by third-party suppliers.
For dropshipped products:
- The supplier may dispatch the product directly to you.
- Packaging may differ from Geekzo branding.
- Delivery time may vary.
- Tracking availability may vary.
- The shipping origin may differ from the Geekzo business address.
- Products in the same order may arrive in separate packages.
We will provide available tracking information where reasonably possible.
6. Multiple Products in One Order
If your order contains products from different suppliers or fulfilment locations, you may receive multiple shipments.
This means:
- Products may arrive on different dates.
- You may receive multiple tracking numbers.
- Packaging may differ between products.
You will generally not be charged additional shipping solely because an order is split into multiple shipments unless the applicable shipping terms clearly state otherwise.
7. Shipping Charges
Shipping charges, where applicable, will generally be displayed during checkout.
Shipping costs may depend on:
- Destination
- Product size
- Product weight
- Supplier
- Shipping method
- Order value
- Promotional offers
From time to time, Geekzo may offer free shipping or promotional shipping.
Such offers may have additional conditions.
8. Free Shipping
If a product or promotion qualifies for free shipping, the applicable terms will be displayed on the website or during checkout.
Free shipping may not be available for every product, supplier or destination.
9. Tracking
Where tracking is available, tracking information may be provided after dispatch.
Tracking may be provided through:
- Your Geekzo account
- Order page
- SMS or other communication
- Courier tracking system
Tracking information may take some time to become active after dispatch.
10. Incorrect Shipping Address
Customers are responsible for providing accurate delivery information.
Before completing your order, carefully check:
- Name
- House/flat number
- Street/locality
- City
- State
- PIN code
- Mobile number
If an incorrect address is provided and the shipment has already been dispatched, we may not be able to change the destination.
Additional shipping charges may apply if the courier or supplier permits an address correction or re-shipment.
11. Failed Delivery
A delivery may fail because of:
- Incorrect address
- Incorrect PIN code
- Customer unavailable
- Customer refusing delivery
- Incorrect phone number
- Repeated failed delivery attempts
- Courier restrictions
- Remote-location limitations
If a shipment is returned to the supplier because of customer-provided incorrect information or repeated failed delivery attempts, additional shipping or re-shipping charges may apply.
12. Damaged Packages
When receiving a physical product, we recommend checking the package for visible damage.
If the package appears significantly damaged:
- Take photographs before opening it.
- Take photographs of the packaging and shipping label.
- Open the package carefully.
- Photograph the product and any damage.
- Contact support@geekzo.shop as soon as reasonably possible.
Do not dispose of the packaging until the issue has been resolved.
13. Damaged or Defective Products
If your product arrives damaged or defective, contact:
Please provide:
- Order number
- Product name
- Description of the problem
- Photographs
- Photographs of packaging
- Video evidence where reasonably requested
After reviewing the claim, Geekzo may provide an appropriate remedy, which may include:
- Replacement
- Refund
- Repair where applicable
- Other remedy available under applicable law
14. Wrong Product
If you receive a product different from what you ordered, contact us at:
Please provide photographs of the received product and packaging together with your order number.
After verification, we may arrange a replacement, return or refund as applicable.
15. Missing Items
If an item appears to be missing from your shipment, contact us promptly.
Provide:
- Order number
- Product name
- Photographs of the package
- Description of the missing item
If the order was split into multiple shipments, please check all tracking information before reporting an item as missing.
16. Return Eligibility
Return eligibility depends on the product.
A physical product may be eligible for return if it is:
- Defective
- Damaged
- Incorrect
- Materially different from its description
- Otherwise eligible under the product-specific return terms
Certain products may have additional restrictions.
The applicable product listing or checkout information may specify whether a product is returnable.
17. Change-of-Mind Returns
Change-of-mind returns are available only where the relevant product is specifically marked as eligible for such returns.
Where permitted, the product should generally be:
- Unused
- In original condition
- In original packaging where applicable
- Complete with accessories
- Free from customer-caused damage
Return shipping costs may be the customer’s responsibility for eligible change-of-mind returns unless otherwise stated.
18. Products That May Not Be Returnable
Depending on the product and applicable law, certain products may not be eligible for return, including:
- Customized or personalized products
- Perishable products
- Certain hygiene-sensitive products
- Used or customer-damaged products
- Digital products
- Products with specific non-returnable conditions
- Products subject to supplier restrictions
Nothing in this policy is intended to remove mandatory consumer rights under applicable law.
19. Dropshipped Product Returns
For dropshipped products, do not send the product directly to the supplier unless Geekzo provides specific return instructions.
Different suppliers may use different return addresses.
Sending a product to an unauthorized address may result in the return not being accepted.
Contact:
first.
20. Return Request Procedure
To request a return, email:
Use the subject:
Return Request — [Order Number]
Include:
- Full name
- Order number
- Email used for purchase
- Product name
- Reason for return
- Photographs/video where applicable
We will review the request and provide return instructions if the product is eligible.
21. Return Shipping
For an approved return resulting from:
- Defective product
- Damaged product
- Wrong product
- Materially misdescribed product
Geekzo will determine the appropriate return-shipping arrangement.
For eligible change-of-mind returns, return shipping may be the customer’s responsibility unless otherwise stated.
22. Return Inspection
Returned products may be inspected before a final refund or replacement is approved.
We may check:
- Product condition
- Packaging
- Accessories
- Serial numbers where applicable
- Signs of use
- Damage
- Whether the returned item matches the order
Refunds or replacements will be processed after the applicable verification.
23. Refunds After Return
If a refund is approved after a returned product is inspected, the refund will generally be initiated through the original payment method where technically possible.
Payments processed through Razorpay may be refunded through the applicable original payment route.
The time taken for the refunded amount to appear in your bank account or payment account may depend on the bank, card issuer, UPI provider or payment service provider.
Please also see our:
Refund & Cancellation Policy
24. Exchanges and Replacements
Where appropriate, Geekzo may offer a replacement instead of a refund.
A replacement may depend on:
- Product availability
- Supplier availability
- Stock levels
- Product condition
- Nature of the issue
If a replacement is unavailable, an appropriate refund or other remedy may be considered.
25. Order Cancellation
You may request cancellation by contacting:
as soon as possible after placing an order.
Cancellation may be possible if the order has not yet entered processing or fulfilment.
Once an order has been dispatched or transferred to a supplier for fulfilment, cancellation may no longer be possible.
Please see our Refund & Cancellation Policy for additional details.
26. Delivery Delays
If your order is significantly delayed, contact:
We will investigate the shipment with the relevant supplier or courier.
Depending on the circumstances and applicable law, an appropriate remedy may include:
- Tracking assistance
- Reshipment
- Cancellation
- Refund
- Another appropriate resolution
27. Lost Shipments
If tracking indicates that a shipment has been lost or the shipment cannot reasonably be located, contact us.
We may investigate with the courier or supplier.
Depending on the circumstances, we may arrange:
- Replacement
- Reshipment
- Refund
- Another appropriate remedy
28. International Orders
If Geekzo offers international shipping in the future, additional charges or requirements may apply, including:
- Customs duties
- Import taxes
- Customs clearance
- Local regulations
- Import restrictions
Unless expressly stated otherwise, such charges may be the responsibility of the customer.
International shipping availability will be indicated separately.
29. Affiliate Products
Some products displayed by Geekzo may be affiliate products.
If you click an affiliate link and purchase directly from another merchant, that merchant’s shipping and return policies generally apply.
Geekzo does not control the independent shipping operations or return policies of third-party affiliate merchants.
For affiliate purchases, contact the merchant directly regarding delivery, returns and refunds.
You may also contact support@geekzo.shop if you need assistance identifying the relevant merchant.
30. Digital Products
Digital books, ebooks and other downloadable products are not physical shipments.
They may be delivered through:
- Download links
- Your Geekzo account
- Another digital-delivery system
Digital products are generally not eligible for physical returns.
For problems involving missing, incorrect or corrupted digital products, contact:
31. Customer Responsibility
Customers are responsible for:
- Providing an accurate delivery address.
- Providing a reachable phone number where required.
- Checking order details before payment.
- Following applicable product instructions.
- Keeping received products reasonably safe until any return process is completed.
32. Consumer Rights
Nothing in this Shipping & Returns Policy is intended to exclude or restrict consumer rights that cannot legally be excluded.
Geekzo will seek to comply with applicable Indian consumer-protection and e-commerce requirements.
33. Changes to This Policy
Geekzo may update this Shipping & Returns Policy from time to time.
The updated policy will be published on this page with a revised Last Updated date.
The policy applicable to an order will generally be the policy in effect at the time of purchase, subject to applicable law.
34. Contact Us
For shipping, delivery, return or replacement questions:
Geekzo
Owner: Dr. Akhilesh Kumar
Business Address:
Bhilai, Durg, Chhattisgarh, India
Website:
geekzo.shop
Email:
support@geekzo.shop