Last Updated: 19 September 2026
Thank you for shopping with Geekzo.
This Refund & Cancellation Policy explains when you may request cancellation, return, replacement or refund for products purchased through geekzo.shop.
Geekzo is owned and operated by:
Dr. Akhilesh Kumar
Business Address: Bhilai, Durg, Chhattisgarh, India
Email: support@geekzo.shop
By placing an order through Geekzo, you agree to this policy together with our Terms & Conditions, User Agreement, Privacy Policy, and applicable product-specific terms.
1. Types of Products Covered
Geekzo may sell:
- Physical products
- Toys and figures
- Collectibles
- Gaming products
- Geek gadgets
- Gifts
- Dropshipped products
- Affiliate products
- Digital books and ebooks
- Other downloadable digital products
Different refund and cancellation conditions may apply depending on the type of product.
2. Order Cancellation
Before the order is processed
You may request cancellation of an order by contacting us as soon as possible at:
If the order has not yet been processed, dispatched or fulfilled, we will make reasonable efforts to cancel it.
If the cancellation is accepted, an applicable refund will be initiated.
After processing or dispatch
Once an order has been processed, dispatched or transferred to a third-party supplier for fulfilment, cancellation may no longer be possible.
In such cases, you may need to receive the product and request a return or refund according to the applicable section of this policy.
3. Physical Products
For physical products sold directly through Geekzo, you may request a return, replacement or refund where applicable if the product:
- Is defective or damaged on arrival.
- Is materially different from the product ordered.
- Is the wrong product.
- Is missing essential components.
- Does not conform to the description or specifications advertised.
- Is otherwise eligible for return under the applicable product policy or law.
Some products may be subject to additional manufacturer, supplier or product-specific warranty conditions.
4. Damaged or Defective Products
If your product arrives damaged or defective, contact us at:
Please contact us as soon as reasonably possible after delivery and provide:
- Order number
- Customer name
- Description of the issue
- Photographs of the product
- Photographs of the packaging, where relevant
- Video evidence where reasonably requested
This information may be required to verify damage, defects or shipping-related issues.
After reviewing the claim, we may offer an appropriate remedy, which may include:
- Replacement
- Refund
- Repair where applicable
- Other remedy permitted by applicable law
5. Wrong Product or Missing Items
If you receive a product different from the product ordered, or an item is missing from your shipment, contact:
Please provide your order number and supporting photographs where requested.
After verification, we may arrange an appropriate replacement, missing-item shipment or refund.
6. Change-of-Mind Returns
Returns for a change of mind are subject to the return eligibility shown for the particular product.
Where a product is marked as eligible for return, it must generally be:
- Unused
- In its original condition
- In its original packaging where applicable
- Complete with accessories
- Accompanied by the relevant order information
Certain products may not be eligible for change-of-mind returns because of their nature, hygiene considerations, customization, perishability, digital delivery or supplier restrictions.
The applicable product listing or checkout information may specify additional return conditions.
7. Dropshipping Products
Some Geekzo products may be fulfilled directly by third-party suppliers.
For these products, return and refund conditions may depend on:
- Supplier policy
- Product category
- Product condition
- Shipping method
- Whether the product has been used
- Whether the product is defective, damaged or incorrect
If a dropshipped product has a problem, contact:
Do not independently ship the product back to a supplier unless Geekzo provides return instructions.
This is important because sending a product to an incorrect address may result in the return not being accepted.
8. Return Shipping
Where a return is accepted because Geekzo or its fulfilment partner supplied:
- A defective product
- A damaged product
- A wrong product
- A materially misdescribed product
Geekzo will determine the appropriate return-shipping arrangement.
For eligible change-of-mind returns, return shipping costs may be the customer’s responsibility unless otherwise stated.
The applicable product listing or return instructions will determine the relevant arrangement.
9. Products That May Not Be Returnable
Depending on the product and applicable law, certain products may be excluded from return or cancellation, including products that are:
- Customized or personalized
- Perishable
- Hygienically sensitive after opening
- Used or damaged after delivery due to customer handling
- Sold with specific non-returnable conditions
- Digital products after delivery/access
- Products where return is restricted by the supplier or applicable law
Nothing in this section is intended to remove mandatory consumer rights that cannot legally be excluded.
10. Digital Products
Digital products may include:
- Ebooks
- Digital books
- Guides
- Downloadable files
- Other digital content
Because digital products may be delivered or made available immediately after purchase, cancellation or refund may be restricted after delivery or download.
However, if:
- You were charged but did not receive the digital product;
- The download is materially corrupted;
- The wrong digital product was supplied; or
- There is another legitimate delivery problem,
contact us at:
We will review the issue and provide an appropriate remedy where applicable.
11. Unauthorized Sharing of Digital Products
Refund requests may be investigated where there is evidence of:
- Unauthorized redistribution
- Public sharing of download links
- Resale of digital products
- Copyright infringement
- Circumvention of digital-access restrictions
This does not affect any mandatory rights available under applicable law.
12. Affiliate Products
Some Geekzo product recommendations may use affiliate links.
When you click an affiliate link and purchase directly from another merchant, the actual purchase is made with that third-party merchant.
In such cases, cancellation, return and refund requests are generally governed by the merchant’s own policies.
Geekzo does not control the refund process of an independent affiliate merchant.
If you believe there is an issue with an affiliate purchase, contact the merchant directly first. You may also contact Geekzo at support@geekzo.shop, and we will provide reasonable assistance where possible.
13. Refund Process
If a refund is approved by Geekzo, we will initiate the refund through the applicable payment system.
For payments processed through Razorpay, Razorpay’s terms state that merchant-initiated refunds are routed to the same payment method used for the transaction. Razorpay
After Geekzo initiates a refund, the time required for the funds to appear in your account may depend on your bank, card issuer, UPI provider, wallet provider or other payment institution.
Razorpay’s published customer guidance notes that refunds can commonly take several business days depending on the payment method. Razorpay
Geekzo cannot guarantee the exact date on which a bank or payment provider will credit the refunded amount.
14. Refunds for Cancelled Orders
If an order is successfully cancelled before fulfilment and a refund is due, the applicable amount will be refunded through the original payment method where technically possible.
Any legally applicable deductions or non-refundable charges will be communicated where relevant.
15. Partial Refunds
In some circumstances, an approved resolution may involve a partial refund rather than a full refund.
This may apply where:
- Only part of an order is defective.
- Only some items are eligible for return.
- A product has been partially fulfilled.
- A partial remedy has been agreed with the customer.
Any partial refund will be communicated before processing where appropriate.
16. Refunds for Failed or Duplicate Payments
If your payment was deducted but the order was not successfully created, please contact:
with:
- Name
- Email address
- Payment reference/order reference
- Date and approximate time of payment
- Amount paid
We will investigate the transaction.
Where a payment has failed or a duplicate payment is confirmed, the applicable amount will be handled according to the payment provider’s processing and refund mechanisms.
17. Refunds and Fraudulent Transactions
Geekzo may investigate transactions where fraud, unauthorized activity, payment abuse or promotional abuse is suspected.
We may request additional information to verify a refund request or transaction.
Nothing in this section limits any rights available under applicable law.
18. How to Request a Refund or Return
Send your request to:
Please include:
Subject: Refund / Return Request — [Order Number]
And provide:
- Full name
- Order number
- Email used for the order
- Product name
- Reason for the request
- Photographs/video where relevant
- Payment reference where relevant
Providing complete information helps us process your request more efficiently.
19. Return Inspection
For physical-product returns, Geekzo or its fulfilment partner may inspect the returned product before approving the final refund or replacement.
The product may be checked for:
- Damage
- Missing components
- Signs of use
- Tampering
- Incorrect product
- Packaging condition
Where applicable, refunds will be processed after the return has been verified.
20. Shipping Delays
If a product is significantly delayed beyond the delivery timeframe communicated to you, contact us at:
We will investigate the shipment and determine the appropriate remedy.
Where applicable under Indian consumer-protection requirements, remedies may include return, cancellation or refund. The Consumer Protection (E-Commerce) Rules, 2020 address situations involving goods/services that do not conform to advertised specifications or where delivery is delayed beyond the stated delivery period. Consumer Affairs
21. Non-Delivery
If your order has not arrived within the applicable delivery timeframe, contact us.
We may investigate with the supplier or courier.
Depending on the circumstances, we may provide:
- Shipment tracking assistance
- Replacement
- Reshipment
- Refund
- Another appropriate remedy
22. Return Abuse
Geekzo reserves the right to investigate patterns of suspected return or refund abuse, including:
- Repeated fraudulent claims
- False damage claims
- Returning unrelated products
- Returning used products while claiming they were unused
- Promotional abuse
- Payment fraud
Any action taken will be subject to applicable law and the customer’s legal rights.
23. Consumer Rights
Nothing in this Refund & Cancellation Policy is intended to exclude or restrict consumer rights that cannot legally be excluded.
Geekzo will comply with applicable Indian consumer-protection and e-commerce requirements.
The Consumer Protection (E-Commerce) Rules, 2020 apply to e-commerce transactions involving goods and services, including digital products. Consumer Affairs
24. Changes to This Policy
Geekzo may update this Refund & Cancellation Policy from time to time.
Any updated version will be published on this page with a revised Last Updated date.
The policy applicable to an order will generally be the policy applicable at the time of purchase, subject to applicable law.
25. Contact Us
For refund, cancellation, return or replacement requests:
Geekzo
Owner: Dr. Akhilesh Kumar
Business Address:
Bhilai, Durg, Chhattisgarh, India
Website:
geekzo.shop
Email:
support@geekzo.shop